Refund & Cancellation Policy

1. Satisfaction Guarantee

We want you to be confident in your purchase. If you are not satisfied with a course, you may request a full refund within 14 days of the original purchase, provided you have completed no more than 25% of the course lessons.

2. How to Request a Refund

To request a refund, contact us through our main website with your account email and the course title. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank.

3. Non-Refundable Cases

Refunds will not be granted where:

• The 14-day window has passed.
• You have completed more than 25% of the course lessons.
• There is evidence of account-sharing or content redistribution.
• The request is made after a certificate of completion was issued.

4. Cancellation

You may cancel an enrollment before the course is accessed for a full refund. Once course content is accessed, the satisfaction-guarantee terms above apply. There are no recurring subscription charges unless explicitly stated for a specific offering.

5. Chargebacks

Please contact us before initiating a chargeback. Disputes are typically resolved faster and at lower cost through a direct refund request. We reserve the right to suspend accounts associated with fraudulent chargebacks.

6. Taxes

Prices may be subject to applicable taxes depending on your region. Any tax charged is shown at checkout and is non-refundable except where required by law.

7. Contact

Refund questions may be directed to eSafeguards Consulting Inc. through our main website.